| Most shipments are UPS Ground or USPS Priority Mail. We also offer express shipping (2nd Day Air, Next Day Air). Please call the number listed below for overnight delivery. We ship all orders within 1 to 3 business days. All orders include shipping insurance. We do not charge sales tax outside California. Please send us an email for shipments outside the United States of America; we will quote you the shipping costs. Orders with engraving are charged immediately. Engraving may take up to 2 weeks plus shipping time. Engraved items can not be returned or exchanged. Click here for Terms & Conditions for shipment to Canada 2930 Redwood Road Napa, California 94558 Phone: 1-650-793-0082 laguiole@covad.net Welcome to Laguiole Knife & Corkscrew. We bring you the best of Laguiole pocket knives, corkscrews and cutlery. Please browse the site and if you have any questions or comments, contact us at the email address listed below. SHIPPING AND HANDLINGMost items are shipped via UPS Ground or USPS Priority mail. We also offer Express Services (3 Day Select, 2nd Day Air, Next Day Air).Unless otherwise noted, all items ship within 1-3 business days. Engraving may take up to two weeks. If you have an urgent need for a paricular item, please send us an email and we will do our best to expedite your shipment. RETURNSAll returns require Return Merchandise Authorization. If there's a problem with the items you have purchased from us, send us an email describing the problem and reference your order number.Engraved items can not be returned or exchanged. Defective or incorrect items may be returned within 30 days from date of purchase for replacement or refund. If the item is defective or we were in error in the initial shipment, we will refund your full purchase price. Any breakage in shipping must be reported within 10 days. Original packaging materials and paperwork must be readily available for claims.
Refunds will be issued to your credit card for the value of the merchandise and any sales tax you may have been charged. When we actually receive the item(s) back in our warehouse, we will then credit your credit card account for the product or products.
If, however, you are not ready to take the online transaction plunge, we are happy to accept Phone Orders. Please call us at the number listed above. We accept Visa & MasterCard. QUESTIONSWe are happy to address your Laguiole knife & corkscrew related queries or concerns. Please send us an email. If your message is regarding an order, include the order number in the subject line of your message. |
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